Return Policy

Effective Date: January 1, 2025

At Mizo.lk, we are committed to providing a seamless shopping experience for our customers. Our Return Policy outlines the conditions and processes for returning items purchased through our platform. By using Mizo.lk, you agree to the terms of this policy.

1. Eligibility for Returns

Customers may request a return if:

1. The product is defective, damaged, or not as described.

2. The product was delivered in an incorrect size, color, or variation.

3. The product is unopened and in its original condition (if returnable).

4. The return request is made within the return window specified for the product (within 7 days from delivery, unless otherwise stated.

Non-Returnable Items:

Certain items cannot be returned, including but not limited to:

- Perishable goods.

- Personal care and hygiene products.

- Custom-made or personalized items.

- Digital goods or software that has been downloaded.

- Items marked as "non-returnable" in the product description.

2. Conditions for Returns

To process a return, the following conditions must be met:

1. The item must be in its original packaging, including tags, labels, and accessories.

2. Proof of purchase must be provided.

3. Items that are damaged due to misuse or mishandling are not eligible for return.

3. Return Process

1. Initiate a Return:

   - Log in to your Mizo.lk account.

   - Navigate to "My Orders" and select the item you wish to return.

   - Provide a reason for the return and upload supporting images if required.

2. Approval of Return Request:

   - Mizo.lk or the seller will review your request.

   - If approved, you will receive instructions on how to return the item.

3. Return Shipping:

   - Customers are responsible for return shipping costs unless the return is due to seller error.

   - Use a reliable courier service to ensure the item is returned safely.

4. Inspection and Refund:

   - Upon receiving the returned item, the seller will inspect it to ensure it meets the return criteria.

   - If approved, a refund or replacement will be issued as per the customer’s preference.

4. Refunds

1. Refunds will be processed within 10  business days after the returned item has been inspected and approved.

2. Refunds will be issued to the original payment method or as store credit, depending on the customer’s choice.

3. Shipping fees and other service charges may be non-refundable unless the return is due to seller error.

5. Replacements and Exchanges

1. Replacements are subject to stock availability.

2. If a replacement is not available, a refund will be processed instead.

3. Exchanges for different sizes or colors may be allowed if specified in the product listing.

6. Disputes and Escalations

1. If a return request is denied, customers may escalate the matter by contacting Mizo.lk customer support.

2. Disputes will be reviewed and resolved in accordance with Mizo.lk’s policies and applicable laws.

7. Seller Responsibilities

1. Sellers must clearly state return eligibility and conditions in their product listings.

2. Sellers are responsible for inspecting and approving returns in a timely manner.

3. Failure to comply with this policy may result in penalties or account suspension.

8. Contact Information

For any questions or assistance with returns, please contact us at:

Email: hello@mizo.lk

By purchasing from Mizo.lk, you acknowledge that you have read, understood, and agree to this Return Policy.